Refund Policy

This Cancellation & Refund Policy outlines the procedures and conditions regarding the cancellation of services provided by Aura Homecare. By accessing our website or using our services, you agree to comply with this Cancellation & Refund Policy.

At Aura Homecare Services Private Limited, we prioritize your privacy and are dedicated to keeping your personal information secure. This Privacy Policy describes how Aura Homecare and our partners handle and protect your data.

This policy applies to everyone using Aura Homecare services, whether you browse, or inquire about our services on our website, mobile app, or other platforms like call centers and offices.

In this document, "you" refers to the user, and "we" or "us" refers to Aura Homecare. When we mention our website, it includes all Aura Homecare websites, mobile sites, and apps.

By using our website or any of our channels, you agree to this Privacy Policy. If you disagree, please do not use Aura Homecare services. This policy does not cover third-party websites linked to Aura Homecare. Please check their privacy policies separately, as they may be different.

Refund Process for Denied Services: 

After Booking, If the Aura Homecare company denies the agreed-upon caretaker or nursing services due to Staff unavailable, and location issues. A refund will be processed within 48 hours. The 100% amount will be refunded, credited to the same account from which the payment was made.

If you wish to cancel services provided by Aura Homecare, you must notify us in writing at least 4 hours prior to the scheduled start date of services. You can send your cancellation notice via email to aurahomecare.in@gmail.com or by contacting our customer support team. The full refund will be processed within 48 hours

In the unfortunate event of the patient's death, the amount paid for services will not be refundable. However, the remaining service balance can be transferred to the patient's spouse, to be used within one month.

All the rights of the website and other intellectual properties of Aura Homecare are reserved; any kind of calamity or mishap will be followed by a strict action by the company.

Note: Make sure you understand all the terms and conditions stated above to ensure that you agree with your full consent and agreement with Aura Homecare.

Thank you for choosing Aura Homecare. We strive to provide you with exceptional service and support, and we appreciate your understanding and cooperation regarding our cancellation procedures.

If you have any questions or concerns about these Cancellation & Refund Policy, please contact us:

If you have any concerns or feedback about our Services, please speak to the staff or contact our Service Excellence Desk at aurahomecare.in@gmail.com.

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