Privacy Policy

   Aura homecare is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our homecare services.

We may collect personal information from you when you use our services, such as:

Personal Identification Information: Name, address, phone number, email address.

Health Information: Medical history, diagnosis, medications, treatment plans, and other health-related data necessary for providing quality care.

Payment Information: Credit card or other payment details for billing purposes.

Communication Data: Records of conversations and correspondence with you, including emails, phone calls, or chat messages.

We use the information we collect for the following purposes:

To provide homecare services, including coordinating care, scheduling appointments, and delivering health-related assistance.

To communicate with you regarding appointments, billing, and service updates.

To improve our services and ensure the highest level of care.

To comply with legal, regulatory, and healthcare industry standards.

We respect your privacy and will not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

With healthcare providers and professionals involved in your care for the purpose of medical treatment and coordination.

With payment processors or billing entities for processing payments.

With service partners who assist us in delivering services (e.g., contractors, IT service providers).

As required by law or to comply with a legal obligation (e.g., court orders, subpoenas, or government regulations).

With your consent when necessary.

We implement reasonable physical, electronic, and managerial procedures to safeguard and protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We will retain your personal and health-related information for as long as necessary to provide our services and comply with legal or regulatory requirements. After that period, we will securely delete or anonymize your information.

You have certain rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you.

Correction: You may request that we correct any inaccurate or incomplete personal information.

Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.

Objection: You can object to the processing of your information under certain conditions.

To exercise these rights, please contact us at aurahomecare.in@gmail.com 

We may use cookies and other tracking technologies to improve your experience when visiting our website. These technologies collect information about your browsing activities and preferences. You can control the use of cookies through your browser settings.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

All the rights of the website and other intellectual properties of Aura Homecare are reserved; any kind of calamity or mishap will be followed by a strict action by the company.

Note: Make sure you understand all the terms and conditions stated above to ensure that you agree with your full consent and agreement with Aura Homecare.

Thank you for choosing Aura Homecare. We strive to provide you with exceptional service and support, and we appreciate your understanding and cooperation regarding our cancellation procedures.

If you have any questions or concerns about these Cancellation & Refund Policy, please contact us:

If you have any concerns or feedback about our Services, please speak to the staff or contact our Service Excellence Desk at aurahomecare.in@gmail.com.

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